Privacy Policy - FBS App

Company: Cannis Lupus Services India Private Limited
Website: https://furballstory.com
Contact Email: info@furballstory.com

 

1. Introduction

Fur Ball Story (“we”, “our”, or “us”) values your trust and is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and share information when you use our mobile application (“App”), website, and related services.

By using Fur Ball Story, you consent to the collection and use of your information as outlined below.

 

2. Information We Collect

a. Personal Information

When you create an account or use our services, we may collect:

  • Name, email address, phone number

  • Login credentials

  • Location (approximate, based on device settings)

  • Profile picture (if uploaded)

b. Pet Information

  • Pet’s name, breed, age, weight, medical history, allergies, vaccination status

  • Training, nutrition, and grooming records

c. Automatically Collected Data

We collect technical data through tools like Firebase, Google Analytics, and Crashlytics, including:

  • Device model, operating system, IP address

  • App usage patterns and feature interactions

  • Error/crash reports

This helps us improve app performance and user experience.

 

3. How We Use Your Information

We use collected data to:

  • Provide and maintain app functionality

  • Manage pet profiles, reminders, and health records

  • Offer AI-powered educational assistance through Pawpa

  • Improve user experience and troubleshoot technical issues

  • Communicate updates, security alerts, and support responses

  • Comply with applicable legal obligations

 

4. Use of AI (Pawpa)

Fur Ball Story integrates Pawpa, powered by Gemini AI, to provide personalized educational guidance about pet health, nutrition, training, and legal awareness.

  • All AI interactions are processed via Gemini’s servers.

  • No sensitive medical or financial information is required for AI use.

  • Pawpa does not provide veterinary diagnosis or professional advice.

You may choose to delete your AI chat history at any time.

 

5. Data Storage and Security

All user and pet data is securely stored on Google Cloud servers with strong encryption (AES-256 in transit and at rest).
We employ regular audits, restricted access, and security best practices to prevent unauthorized access, alteration, or disclosure.

 

6. Data Sharing

We may share minimal data with trusted third parties strictly for:

  • Analytics and performance monitoring (Firebase, Google Analytics)

  • Crash reporting (Crashlytics)

  • AI processing (Gemini API)

We do not sell or rent user or pet data to any third party.
All partners operate under strict confidentiality and data protection agreements.

 

7. International Data Transfers

As we operate globally, your data may be transferred to and processed in countries outside your region of residence.
All transfers comply with applicable data protection laws (GDPR, CCPA, and Indian IT Act).

 

8. Your Rights

Depending on your location, you have the right to:

  • Access, correct, or delete your data

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with your local data protection authority

Requests can be made via support@furballstory.com.

 

9. Children’s Privacy

Fur Ball Story is intended for users aged 18 and above.
We do not knowingly collect data from minors. Parents may contact us to remove any data inadvertently collected.

 

10. Data Retention

Your data is retained only as long as your account remains active, or as required by law.
Once deleted, associated records (including pet data) are permanently erased from our systems within 30 days.

 

11. Changes to this Policy

We may update this Privacy Policy periodically.
Material changes will be communicated via in-app notification or email.
Your continued use of the app after such updates signifies acceptance.

 

12. Contact Us

For questions, concerns, or data requests:
📧 info@furballstory.com
🏢 Cannis Lupus Services India Private Limited
1st Floor, Unit no.107-08, Unitech Business Zone, South City Road, Sector 50, Gurugram, Haryana, 122018